General terms and conditions | Broker Real estate Agency

BROKER-GRUPA d.o.o., real estate brokerage company

Branimirova obala 1, 21000 Split, OIB: 21499195063

Entered in the Register of Real Estate Brokers at the Croatian Chamber of Economy under registration number 114/2010, on 28 May 2010

Decision on fulfilment of the conditions for carrying out real estate brokerage: Class: UP/I-330-01/10-01/175, Ref. no.: 526-05-01-01/2-10-2 of 28 April 2010

Applicable from: 7 July 2026

Pursuant to Article 20 of the Real Estate Brokerage Act (“Narodne novine” No. 69/2026), the company BROKER-GRUPA d.o.o., OIB: 21499195063, Branimirova obala 1, 21000 Split, adopts on 7 July 2026 the following General Terms of Business:

I. GENERAL PROVISIONS AND DEFINITIONS

These General Terms of Business (hereinafter: the General Terms) govern the business relations between Broker-grupa d.o.o. as a real estate brokerage company and the principals, in accordance with the Real Estate Brokerage Act (“Narodne novine” No. 69/2026; hereinafter: the Act).

The Broker’s applicable Brokerage Fee Schedule, with the stated date of application, is contained in these General Terms as Annex 1. The Fee Schedule sets out the amounts of the brokerage fees, the description of the services covered by the fee, the designation of the party liable for payment and the rules on additional services and costs.

Individual terms have the following meanings:

The Broker is Broker-grupa d.o.o., a company registered to carry out real estate brokerage activities, entered in the Register of Real Estate Brokers at the Croatian Chamber of Economy.
The Agent is a natural person who has passed the professional examination, entered in the Register of Agents and employed by the Broker on the basis of an employment contract.
Brokerage means the activities of the Broker by which the Principal is brought into contact with a third party, as well as negotiations and preparation for the conclusion of legal transactions the subject of which is a particular property, in particular in purchase, sale, exchange, rent and lease.
The Principal is the natural or legal person who concludes a written brokerage agreement with the Broker.
The Third Party is the person whom the Broker seeks to bring into contact with the Principal for the purpose of negotiating the conclusion of a legal transaction relating to a particular property.
The Fee Schedule is the Broker’s applicable schedule of brokerage fees, with the stated date and year, which forms an integral part of the brokerage agreement.

The Broker’s offer is based on data received in writing or orally from the owners of the properties or from the principals. The Broker reserves the possibility of an error in the description or price of the property, as well as the possibility that the advertised property has already been sold or let, or that the owner has withdrawn from the sale or letting. The Principal is obliged to keep the Broker’s offers and notices as a business secret. The Principal may provide them to family members and to professional advisers involved in completing the transaction, provided that it informs them of the confidentiality obligation, whereas providing them to other third parties requires the Broker’s prior written consent.

II. BROKERAGE AGREEMENT

By the brokerage agreement the Broker undertakes to endeavour to find and bring into contact with the Principal a third party for the purpose of negotiating and concluding a particular legal transaction on the transfer or creation of a particular right in a property, and the Principal undertakes to pay the Broker the brokerage fee if that legal transaction is concluded.

The brokerage agreement is concluded in writing and for a fixed term. Brokerage without a concluded agreement is not permitted. If the duration of the agreement has not been agreed, the agreement is deemed to have been concluded for a period of 12 months.

The brokerage agreement contains: the details of the Broker and the Principal, the subject of the brokerage, the type and essential content of the legal transaction being brokered, the amount of the brokerage fee, the details of all additional services and costs with the designation of the party liable for payment, and the registration number of the Broker’s entry in the Register.

The Broker’s Brokerage Fee Schedule forms an integral part of the brokerage agreement.

III. EXCLUSIVE BROKERAGE

By an exclusive brokerage agreement the Principal may undertake not to engage any other agent for the brokered transaction. That obligation must be expressly agreed.

If, during the term of the exclusive brokerage agreement, the Principal concludes a legal transaction through another agent, for which a brokerage mandate had been given to the exclusive Broker, the Principal is obliged to pay the exclusive Broker the agreed brokerage fee and to reimburse any additional actual costs incurred in the course of the brokerage.

Upon concluding the exclusive brokerage agreement, the Broker shall warn the Principal of the legal effects and consequences of such a clause.

IV. TERMINATION OF THE BROKERAGE AGREEMENT

A brokerage agreement concluded for a fixed term terminates upon expiry of the term for which it was concluded, if the agreement being brokered has not been concluded within that term, or by notice of termination from either contracting party, in the form and with the effects specified in the brokerage agreement.

The Principal is obliged to reimburse the Broker for the costs incurred which it was expressly agreed the Principal would pay separately.

If, after the termination of the brokerage agreement, the Principal concludes a legal transaction which is a consequence of the Broker’s activity prior to the termination of the agreement, the Principal is obliged to pay the Broker the brokerage fee in full.

V. OBLIGATIONS OF THE BROKER

The Broker undertakes:

to endeavour to find and bring into contact with the Principal a person for the purpose of concluding the brokered transaction
to inform the Principal of the average market price of a similar property
to obtain and examine the documents evidencing ownership or another right in rem in the property concerned
to carry out the activities necessary for presenting the property on the market and to advertise the property in an appropriate manner
to allow or refuse a viewing of the property, in accordance with the Principal’s interests and the Broker’s professional judgement, acting with the diligence of a good expert
to protect the Principal’s personal data and, upon written instruction, to keep as a business secret the data on the property and the transaction being brokered
if the subject of the brokerage is land, to verify its designated use in accordance with the spatial planning regulations
to inform the Principal of all circumstances relevant to the intended transaction which are known to it or must be known to it
to keep brokerage records in accordance with Article 27 of the Act
to act with increased diligence, in accordance with the rules of the profession and customary practice, and in accordance with the general act on the ethical conduct of real estate agents.

If so agreed in the individual brokerage agreement, the brokerage fee may also include the following legal, administrative and other related services:

legal verification of the documentation, ownership and encumbrances, and preparation and drafting of the purchase documentation (preliminary agreement, purchase agreement, land registry declaration) through the law office with which the Broker has an established business cooperation
carrying out the pre-registration or registration of the ownership right, or the registration of a change in company shares
communication and coordination with attorneys, notaries, banks and other participants in the transaction, and organising and conducting the handover of the property
transfer of users, utility accounts and existing connections to the new owner or user (electricity, water, municipal charge, waste collection, etc.)
for buyers as principals: support in obtaining the Croatian personal identification number (OIB), translation of the documentation by a certified court interpreter or preparation of bilingual versions, and notarial certification of signatures
where required by regulations: preparation and conduct of the procedure for obtaining the consent of the competent ministry for the acquisition of the ownership right in the property

Some of these activities are carried out by attorneys, notaries, certified court interpreters and other persons authorised by law, whose engagement the Broker organises and coordinates. The scope of the services and costs included is determined by the individual brokerage agreement. Additional legal, tax, technical or other expert services outside the agreed scope are agreed separately. If the Principal additionally engages its own attorney or law firm, the cost of that engagement shall be borne by the Principal, and such engagement does not reduce the agreed brokerage fee.

VI. OBLIGATIONS OF THE PRINCIPAL

Depending on the type of brokerage and its role in the brokered transaction, the Principal undertakes in particular:

to inform the Broker of all circumstances relevant to carrying out the brokerage and to provide accurate data on the property and, if it holds them, to make available the location permit, building permit or occupancy permit or the location information, as well as evidence of the fulfilment of obligations towards third parties
to make available to the Broker the documents by which it evidences ownership or another right in rem in the property and to disclose all registered and unregistered encumbrances
to enable the Broker and the third party to view the property
to inform the Broker of all essential data on the property, including the description and the asking price
to pay the Broker the brokerage fee
if expressly agreed, to reimburse the Broker for costs exceeding the usual brokerage costs
to inform the Broker in writing of all changes relating to the transaction for which the Broker is authorised, in particular of changes relating to the ownership of the property.

A Principal who wishes to remain unknown is not obliged to disclose its identity to the third party until the conclusion of the legal transaction.

The Principal is not obliged to enter into negotiations or to conclude a legal transaction with the third party found by the Broker. If the Principal does not act in good faith, it shall be liable to the Broker for damages and shall be obliged to reimburse all costs incurred, which may not be less than one third nor more than the brokerage fee agreed for the brokered transaction.

VII. ADVERTISING OF THE PROPERTY

The Broker advertises properties exclusively on the basis of a previously concluded brokerage agreement with the owner of the property. When advertising, the Broker publishes its company name and the address of its registered office as well as the addresses of its branch offices or a link containing them.

VIII. BROKERAGE FEE

The amount of the brokerage fee is determined by the brokerage agreement, in accordance with the Broker’s applicable Fee Schedule which forms an integral part of the agreement.

The party liable to pay the brokerage fee is the Principal on whom the payment obligation has been imposed by the brokerage agreement. If the Broker acts for both contracting parties in respect of the same property on the basis of separate agreements, the obligation and the amount of the fee of each party are determined by its own agreement, subject to the limits set out in the Fee Schedule.

The Broker may not charge a brokerage fee to a third party who acquires the role of buyer, tenant or another role in the legal transaction and who has not concluded a brokerage agreement with the Broker.

The Broker acquires the right to the brokerage fee only after the conclusion of the agreement it brokered, unless it has been agreed that this right arises already upon the conclusion of the preliminary agreement.

If the brokerage agreement terminates and the Principal subsequently concludes a legal transaction with a third party which is a consequence of activities undertaken by the Broker prior to the termination of the agreement, the Broker is entitled to the full brokerage fee, unless otherwise agreed.

Where the Broker acts for both contracting parties in respect of the same property, the limits on the total amount of the fee set out in the Fee Schedule apply.

In agreements on exclusive or hybrid brokerage, special fee rules may be agreed for the event that the brokered transaction is concluded without the participation of the Broker or its business partners. In exclusive brokerage the full fee may be agreed, and in hybrid brokerage a reduced fee amounting to at least one third (1/3) and at most one half (1/2) of the full agreed brokerage fee.

Where the Principal is the seller, the Broker may register interested buyers with the Principal in writing, which evidences that the buyer was introduced by the Broker or by its business partner. The Broker is entitled to the fee also where the buyer was not previously registered, if that buyer was introduced through the activities of the Broker or of its business partner.

The Broker shall be deemed to have brought the Principal into contact with the third party or with the property if it has provided the Principal or the third party with individualised data enabling the identification of the property or of the other contracting party, if it has organised or carried out a viewing of the property, or if it has in another way enabled contact, a meeting or negotiations between them. A physical viewing is not a condition for bringing the parties into contact, which is proved by all permissible means of evidence, in particular by the Broker’s business records and by written and electronic communication. Mere general advertising of the property, without a concrete link between the Principal and the third party, is not in itself considered sufficient for the right to the fee to arise. The non-performance of an individual activity which was not necessary for completing the specific transaction, or the performance of which depends on the conduct of a competent authority or another third party, does not affect the Broker’s right to the brokerage fee if the brokered transaction has been concluded.

The Broker is not authorised to receive deposits, advance payments or other payments on behalf of the contracting parties without a specific written authorisation.

IX. ADDITIONAL SERVICES AND SPECIAL COSTS

The scope of the services and costs included in the brokerage fee is determined by the individual brokerage agreement, in accordance with the Fee Schedule.

Additional legal, tax, technical and other expert services, as well as costs not covered by ordinary brokerage, are agreed separately and in writing in advance, stating the type of service, the amount of the cost and the party liable for payment. Technical, structural and other expert inspections are not included unless separately agreed.

X. SUB-BROKERAGE

The Broker may transfer the brokerage agreement to another agent only if such transfer has been expressly agreed with the Principal. In that case the Principal remains in a contractual relationship exclusively with the Broker. The Broker’s cooperation with domestic and foreign business partners, as well as the referral or introduction of a buyer through such a partner, is not considered a transfer of the brokerage agreement.

XI. RECORDS AND PROTECTION OF PERSONAL DATA

The Broker keeps records of real estate brokerage for all concluded brokerage agreements, in accordance with Article 27 of the Act, and upon request allows the competent state administration body to inspect the prescribed data.

The Broker collects and processes the Principal’s personal data for the purpose of performing the brokerage agreement and fulfilling its legal obligations, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the Croatian Act on the Implementation of the General Data Protection Regulation. Detailed information on the processing of personal data is available on the Broker’s website.

XII. FINAL PROVISIONS

Matters not governed by these General Terms shall be subject to the Real Estate Brokerage Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia.

The provisions of the Act may not be excluded or limited by the brokerage agreement, unless a different contractual provision is expressly permitted in relation to a particular provision, or unless a different contractual provision is manifestly in the Principal’s interest.

The Principal may submit a written complaint at the Broker’s business premises, by post to the address of its registered office or by e-mail to [email protected]. The Broker shall confirm receipt of the complaint and reply to it in writing within 15 days of receipt. These General Terms enter into force and apply from 7 July 2026, thereby repealing in their entirety all previous General Terms of Business of the Broker.

In Split, 7 July 2026

BROKER-GRUPA d.o.o.

Meri Vulić, Director

ANNEX 1

BROKERAGE FEE SCHEDULE

BROKER-GRUPA d.o.o., real estate brokerage company

Branimirova obala 1, 21000 Split, OIB: 21499195063

Registration number in the Register of Real Estate Brokers at the Croatian Chamber of Economy: 114/2010

Applicable from: 7 July 2026

All brokerage fees are subject to VAT. The specific amount of the fee is agreed in the individual brokerage agreement, in accordance with this Fee Schedule.

I. BROKERAGE FEES

Type of brokerage	Maximum fee
Sale of real estate (the seller is the Principal)	up to 6% of the agreed purchase price
Purchase of real estate (the buyer is the Principal)	up to 6% of the agreed purchase price
Exchange of real estate (each Principal)	up to 6% of the value of the property acquired
Letting or leasing out (the landlord/lessor is the Principal)	shorter than 6 months 75%; from 6 to 36 months 100%; longer than 36 months 150% of one monthly rent
Taking on lease or rent (the tenant/lessee is the Principal)	shorter than 6 months 75%; from 6 to 36 months 100%; longer than 36 months 150% of one monthly rent

II. SERVICES INCLUDED IN THE FEE

The brokerage fee covers the basic brokerage activities, including bringing the Principal into contact with the other contracting party, checking the available documentation and the land registry status of the property, and the preparatory steps for concluding the legal transaction. Depending on the type of brokerage and the content of the individual agreement, it also covers the presentation and advertising of the property, the organisation of viewings, participation in negotiations and other necessary activities.

If so agreed in the individual agreement, the fee may also include legal and administrative services, in particular verification of documentation, ownership and encumbrances, preparation of the purchase documentation through the law office with which the Broker has an established business cooperation, pre-registration or registration of the ownership right, handover of the property and transfer of users, utility accounts and connections and, for buyers as principals, support in obtaining the Croatian personal identification number (OIB), translation of the documentation or preparation of bilingual versions, notarial certification of signatures and, where necessary, the procedure for obtaining the consent of the competent ministry.

Some of these activities are carried out by persons authorised by law, and the Broker organises and coordinates their engagement. The scope of the services and costs included is determined by the individual brokerage agreement. Technical, structural and other expert inspections are not included unless separately agreed.

If the Principal additionally engages its own attorney or law firm, the cost of that engagement shall be borne by the Principal, and such engagement does not reduce the agreed brokerage fee.

III. BROKERAGE FOR BOTH CONTRACTING PARTIES

The Broker may act for both contracting parties in respect of the same property only on the basis of a separate written brokerage agreement with each party. Each party pays exclusively the fee agreed in its own agreement, and no fee may be charged to a person who has not concluded a brokerage agreement with the Broker.

If a fee has been agreed with both parties, their total amount for the same property may not exceed 12% of the purchase price (for rent and lease: 300% of one monthly rent), plus VAT. If it is exceptionally agreed that only one party pays the fee, that party may be charged a maximum of 6% of the purchase price (for rent and lease: 150% of one monthly rent), plus VAT. The said limits do not increase the fee agreed in the individual agreement.

IV. ADDITIONAL SERVICES AND COSTS

The costs of third-party services are not included in the brokerage fee unless otherwise provided by this Fee Schedule or by the individual agreement. Additional services and costs are charged only if they have been separately agreed in writing with the Principal in advance, stating the type and description of the service, the price or actual cost and the party liable for payment.

In the event of any discrepancy between the language versions, the Croatian version shall prevail.